PROCESSING TIME IS CURRENTLY 2-3 BUSINESS DAYS. SHIPPING TIME NOT INCLUDED.

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FREQUENTLY ASKED QUESTIONS

GENERAL

3D PRINTING, SERIOUSLY?

I know right? It’s still kind of magical when we stop to think about it, but usually we’re too busy filling orders to stop for long :) If you want to know more about 3D printing, we’d recommend reading this article to understand how it all came about.

I RECEIVED THE WRONG CUTTER OR THE WRONG SIZE. WHAT DO I DO?

Fill out our contact form here, be sure to include your order number and we’ll follow up to find out what went wrong and make sure you receive exactly what you ordered.

PHYSICAL CUTTERS

WHAT MATERIAL ARE THE CUTTERS MADE OF?

Our cutters are made with polylactic acid (PLA), a biodegradable material commonly used in a variety of household goods and food packaging products.

WHEN WILL MY ORDER SHIP OUT?

Unless otherwise specified, all of our designs are printed to order and our processing time (the time it takes to 3D print, pack, and label the order) varies by season. You can always check your order receipt for your scheduled ship by date, which is the latest date the mail carrier will receive your order.

DO YOU OFFER CUSTOM DESIGNS?

Yes! For those who need something very specific that isn’t in our shop, we offer a Custom Design service. This service will bring your vision to life and get you a cutter of your very own design. Fill out our contact form to find out more.

CAN I GET A SPECIFIC SIZE THAT ISN’T LISTED?

Sure! Just purchase our resize listing, name which design you want, and we’ll get that included in your order.

DO THE CUTTERS COME WITH A TEMPLATE?

We do not currently offer templates.

DO THE CUTTERS COME WITH A STENCIL TO MAKE THE DESIGNS?

We do not currently offer stencils.

DIGITAL CUTTERS

HOW DO I PRINT THE DIGITAL FILES AT HOME?

First, you’ll need access to a 3D printer. No printer? Take a look at these blog posts (Part 1 and Part 2) and maybe you can join us in the future! Once you have one, just choose digital product on any of our listings and you’ll get the file sent to your inbox. But be careful… it’s addicting. :)

CAN I BUY A DESIGN AS A DIGITAL FILE TO PRINT MYSELF?

Yes! Nearly all of our designs can be purchased as digital files by selecting Digital Product in the drop down on the product page. If you plan to order more than a few files, we also offer a Sweetleigh Digital Subscription which will make things much easier (and cheaper!).

I have the Sweetleigh Digital Subscription, but it looks like I still have to pay for digital downloads. What’s the deal?

You are correct that with a Sweetleigh Digital Subscription, you don’t need to purchase individual digital designs.  A couple things to keep in mind:

- Your cart won’t show any discounts until you have started the checkout process.

- To have your digital downloads show as free, there can’t be any physical cutters in your cart.  Try removing any physical cutters to see if that resolves things.

If neither of those items help get you those sweet free downloads, reach out using our contact form and we’ll get things sorted out.

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